Call centers, who would have given them
credit for being sources for inspiration?
As it turns out, those who own, operate, and are employed by them can
find a fertile ground for creating believable characters in everyday life. Even
the barrage of customers and potential leads via the telephone can give us an
insight into a cross section of humanity! Are they, in fact, a suitable habitat
for budding authors, and wordsmiths? I would say so, For I have done my share of working the contact
center circuit, and found all sorts of scenarios, characters, and interactions.
I came, I saw, I did my job. I was inspired. Most of my work experience lies within the
walls of many of the city’s call centers. But my heart and mind belong to the
written word, and I do possess some experience in the areas of writing,
proofreading, generating ideas and creative names and slogans for products.
Every job I’ve had has its own story, and all of them have presented me with
various opportunities to be both a scribe and a conduit for them.
Moreover, the positions I held honed my
ability with the written word. Yes, both
written and spoken words were present, or should I say omnipresent , when one
is employed to use words to sell a product, a service, a vacation spot, an
idea, or even to engage the contact in friendly, non-biased conversation in
order to derive an opinion from him/her for market research purposes. As in service based jobs, one needs to be
creative in coming up with an answer right away. Words also have their own way of manipulating
someone’s reactions when upset. Empathy goes a long way when assisting a
client. One conveys empathy with one’s choice of words. As well, the
imagination factor allows one to feel as the other speaking to you feels, and
how their situation or problem affected them.
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